Hardware Support
Genuine IT Solutions is regarded as one of the leading server support organisations in the UK and Ireland. Supporting servers across a wide range of vendors including Cisco, HP, Sun, IBM, and Dell to name but a few, Genuine IT Solutions has the infrastructure and expertise to assist customers quickly and efficiently regardless of the SLA or network location.
Genuine IT Solutions has a nationwide team of field based server support specialists who are fully trained to deliver around the clock onsite hardware support. If a fault cannot be resolved remotely and the incident requires a site visit from a member of our vendor certified field support team, with the backing of extensive spares and logistics infrastructure, Genuine IT Solutions will resolve and incident quickly and efficiently with minimal disruption to your business.
Genuine IT Solutions provides technical advice and assistance across the mid-range Operating System (OS) environment. Our proficiency in software support ensures our customers have access to telephone advice and guidance service, allowing access to OS software support across all the leading vendors.
Service delivery
Genuine IT Solutions’ multi-vendor services team are certified with the leading OEMs and provide a wide range of support services through a partner centric business model that delivers real value to the end user.
Remote Monitoring
With networks demanding 24/7 availability, we provide a dedicated technical support team that remotely monitors servers in a real time environment for our customers.
From our Network Operations Centre (NOC) Genuine IT Solutions monitors a wide range of complex networks across the UK, Ireland and mainland Europe and quickly alerts our customers of potential problems before they have a significant impact on a business.
You are in safe hands
To ensure complete ‘peace of mind’ with all our customers we adhere to industry leading quality procedures. This stringent approach and service excellence has resulted in Genuine IT Solutions being awarded with some leading industry accreditations.
