Voice & Unified Communications
Most of us agree that integrating our voice, data, video and mobile communications across a single network is a fundamental factor for businesses that are looking to streamline their technology infrastructure. By adopting a single network approach, employees also have the added benefit of 24/7 accessibility whatever their location or preferred technology device, ensuring that companies can adjust to customer demands quickly and efficiently.
On paper, the idea of a unified network sounds like communications ‘nirvana’ but in reality it is a very different prospect. In an ideal world you would want a seamless integrated communications network that was provided by a single vendor, providing your voice, data and security solutions all under the one umbrella with the upmost of ease. However, within most organisations, the voice and data infrastructure has evolved over a period of time and is built up from a wide range of products supplied by a variety of vendors. This is where organisations need to ensure that they have the necessary technical skills and resource in place before they start to implement a converged network solution.
In order to address some of the key issues when implementing a Voice & Unified Communications (UC) network such as quality of service, security, infrastructure and employee adoption of the new system, it can be useful to utilise the skills of a vendor independent UC specialist such as Genuine IT Solutions. A multivendor specialist such as Genuine IT Solutions have experience that reaches across many vendors, products and technologies which in turn ensures businesses receive independent advice that has their best interests in mind both commercially and technologically.
Investing in new technologies can often mean increased costs, especially in the short term. However, with many UC projects, the mid to long term benefits are very appealing due to it having an impact on reducing the operational costs of a company as it looks to improve its business processes. By integrating an IP network you are also putting tracking measures in place to help assist how you interface with all your customers, prospects and partners.